(Last updated: 28 October 2025)

1. Overview

We aim to ensure every customer is satisfied with their purchase from OfficialCannabisSeeds.com.
This policy outlines the conditions for refunds, returns, and order cancellations in accordance with EU consumer law.

2. Right of Withdrawal (EU Consumers)

EU consumers have the right to withdraw from a purchase within 14 days of receiving the goods, without giving any reason.
To exercise this right, you must notify us via the contact form on our website within 14 days.

3. Conditions for Returns

To qualify for a refund:

• The product must remain sealed, unused, and in its original packaging.

• Any item opened or tampered with cannot be accepted for return due to safety and integrity standards.

• Unauthorized returns (without RMA approval) will not be accepted.

4. Return Address

All returns must be sent to our fulfillment partner’s facility:
OptiSeeds (Global Web Market SL)
Calle Cardenal Benlloch 11, 46920 Mislata, Valencia, Spain

Please await confirmation and return instructions before sending any items.

5. Refund Processing

Once the return is received and inspected:

• Refunds will be processed to the original payment method.

• Please allow 7–10 business days for the refund to appear.

• Shipping fees are non-refundable unless the item was defective or incorrect.

6. Exchanges

We do not offer direct exchanges. To replace an item, please return it as above and place a new order.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us immediately. We may request photos to verify the issue and arrange a replacement or refund at no cost to you.

8. Exceptions

Refunds or returns are not available for:

• Opened or damaged seed packs.

• Orders placed to non-compliant destinations.

• Unauthorized or unverified returns.

9. Contact and Support

For any refund or return inquiries, please use the contact form on OfficialCannabisSeeds.com and include your order number for faster processing.